dedicated account management
Unlike many of our competitors, when it comes to account management we are proactive, rather than reactive. For major accounts, we create agency-style management teams and act as a true business partner. What’s more, our account managers don’t just take print orders. As business partners, they share problems with clients.
They constantly review what clients are planning and propose ways to achieve better outcomes.
dedicated help lines
At SP, we believe communicating with suppliers should be straightforward. That’s why our customers enjoy clear and simple communication via a single point of contact, dedicated phone numbers and email addresses, plus 24-hour voicemail facilities with strict call back KPIs. These facilities are tailored to suit each customer and available 24x7x365.
We have made significant investment in specialist systems and software to provide clients with a professional call centre service. We currently operate over 20 helpdesks, 12 hours each day, seven days a week, offering five languages for European calls. We also provide personalised reporting tailored to each client’s needs.
What’s more, at SP we treat each store as a customer. That’s because we believe daily dialogue with a customer’s stores is key to understanding if their POS is delivering for them.
To illustrate the range of our services, of necessity, we have reproduced customers' registered and unregistered trade marks and representations of their brands. The rights that our customers have in their respective trade marks and brands are fully acknowledged.